Frequently Asked Questions
Everything you need to know about shopping with Plaud.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $50 qualify for free standard shipping within the continental US.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Plaud accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all products purchased through Plaud come with a standard 12-month manufacturer's warranty against defects in materials and workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.